Create or prepare a wallet
Users can send assets from a self-custody wallet or from a crypto exchange account. The most important point is to use a source that supports the exact asset and network displayed by the order page.
- Choose a supported asset source. Prepare USDT on TRC20, ETH on ERC20, or BTC on the BTC network.
- If using a self-custody wallet, create it from the official app or website. Write the recovery phrase offline and never send it to support, chat groups, or any website.
- If using an exchange, complete the exchange's account and withdrawal setup. Confirm that withdrawals are enabled for the asset and network you plan to use.
- Prepare enough asset balance and network fee. A transfer can fail or remain pending if the account does not have enough funds for the withdrawal fee.
- Start small if it is the user's first transfer. A small test transfer helps confirm that the asset, network, and receiving address are correct.